FAQs

Shipping Questions:

How long does it generally take orders to ship?

Orders are typically shipped 1-3 business days after your order is received. You will get an email when your order has shipped. 

Local orders (London area) typically arrive to their destination within 1-2 business days after shipping. Most of Ontario can expect their orders within 3 business days. 

Outside of Ontario and within Canada can expect their orders to arrive within 5-7 business days after shipping.

U.S + International shipments can expect to receive their orders within 10 business days from shipping date. 

Please note these are just estimated shipping times and Pine + Elk is not responsible for late deliveries. 

If your order qualifies for free shipping, your order will be shipped via Expedited Post. 

All orders will have a tracking code so you can track your shipment.

Shipping Cost?

Shipping costs vary depending on order size and shipping location. Within Canada shipping costs are generally around $15. Orders over $75 qualify for free Canada-wide shipping. 

What shipping carrier do you use?

We use Canada Post for all shipments. 

 

General Product Questions:

What is the sizing like for your clothing?

Most of our clothing is unisex sizing (except for Fireside Flannel which is women's sizing)

How do I keep my clothing looking fresh?

Hang dry! Wash in cold water + hang dry.